Time Frame

Time Frames allow you to create call routing options that behave differently at different times of the day, or different days of the week. The Time Frames list on this screen allows you to view, edit, add, search for, or delete a Time Frame.

Time frames do not go into effect until you apply a time frame to a phone number or auto-attendant greeting.

Displaying the Time Frames Page

All time frame tasks are performed from the Time Frame page in your customer view in CoreNexa Automation Manager (CAM). To display this page:

1. From any Level 2 screen, click Customers in the main menu then click the Customer’s Name.
2. Click Services in the main menu then click Time Frame in the side menu.
3. Enter all or part of the Time Frame name in the Search box and the results will display automatically.

To Clear the Search Results, click the x in the Search box.

Creating a New Time Frame

Click here to watch a video on how to configure Time Frames or follow the steps below.

1. Navigate to your customer view.
2. Click Services in the main menu then click Time Frame in the side menu.
3. Click the New Time Frame button.
4. In the New Time Frame page, enter a Time Frame Name to identify it and distinguish it from others.
5. Choose an option from the During hours forward call dropdown list to specify the routing action to be followed during this time frame.

All times are represented in Eastern Time; please adjust hours accordingly if your Hosted PBX is located in another time zone.

6. Click the After hours forward call dropdown list and select the routing action to be followed outside of this time frame.

7. Choose when this time frame is in effect:
   1. Check the Active check box for each day to which this routing rule will apply. Once you mark a day as active, the Start and End time controls appear for that day.
   2. Choose a specific Start and End time within that day for this rule to apply. You can choose All Day if you are open 24h.

Any time outside of the Start and End time criteria for that day will follow the After hours forward call routing rule.

8. Click the Save button.

In order to use a Time Frame once it has been created, you must include it in a call routing scheme for a Phone Number, Auto Attendant, etc.

Editing a Time Frame

1. In the main Time Frame list, click on the Edit icon for the time frame you wish to edit.
2. Edit the fields as necessary, referring to the instructions above, if necessary, for Creating a New Time Frame.
3. Click the Save button to save your changes.

Deleting a Time Frame

In the main Time Frame list you can either:

1. Click the Edit icon for the time frame you wish to delete then at the bottom of the screen, click the Delete button. Or,

2. Click the Delete icon (trash can) to the left of the Time Frame Name.