System requirements for PCS Desktop Client

See below for the requirements for using the various CoreNexa client applications.

System requirements

• An internet connection – broadband wired (preferred) or wireless (4G/LTE)
• Speakers and a microphone – built-in, USB plug-in, or Bluetooth
• A webcam – built-in, USB plug-in

Supported operating systems

The CoreNexa desktop client runs on the following operating systems:

• Mac OSx version 10.9 or later
• Windows 10 or later
• Most 64 bit Linux distributions (Ubuntu 12.04 and later, RHEL/CentOS/Oracle 6.4 and later, Fedora 21 or higher, etc.)

Processor and RAM requirements

Processor (CPU)

• Minimum: Single core, 2 GHz
• Recommended: Dual core, 2 GHz or higher

Memory (RAM)

• Minimum: 4 GB
• Recommended: 4 GB or higher

Notes

• For optimum video and screen-sharing performance, we recommend a quad-core processor or higher.
• Requires a graphics card that can support OpenGL 2.0 or higher.

Mac Permissions

In Security and Privacy ensure that CoreNexa has the following permissions in Privacy:

• Camera
• Microphone
• Accessibility
• Input Monitoring
• Full Disk Access
• Files and Folders
• Screen Recording

Mac Avira AntiVirus

If the user does a deep Avira Virus scan on their MacOS PC, the user might see this:

If this happens, try to un-quarantine the item and start CoreNexa desktop client again. If the desktop application still will not work, please do as follows:

1. Exit from the desktop client
2. Uninstall the CoreNexa desktop client
3. Remove the following folder:  /Users//.corenexa folder where is your login {*}
4. Install the CoreNexa desktop client again (download available at https://meet.corenexa.com)
5. Start the CoreNexa desktop client.

This should resolve the issue.

Instructions for fully uninstalling CoreNexa Desktop client are available here.