Calling

CoreNexa’s rich desktop and browser client has a full featured soft phone fully integrated to satisfy the user’s calling needs. The dial pad icon at the top of the client will reveal a dial pad that the user can use to enter a number to dial. Additionally, phone numbers within the client can all be clicked on and easily dialed.

The dial pad icon will only be visible if the soft phone is configured and registered to a calling service. If the user is logged into a CoreNexa account this information is populated automatically from the provisioning system.

If the user is utilizing a third party PBX the calling information must be manually entered in the client preferences. Note that for third party integrations, Voicemail, Recordings and Call History will not be available in the left side menu.

Making a Call

There are various methods to make a call in the CoreNexa Desktop/browser client.

1. Click on the Dial Pad icon and enter an extension or phone number then click the Call button.

2. Clicking the Redial button will initiate a call to the last number called.

3. Clicking on any extension, phone number, or the call button in a contact’s details screen will initiate a call to the contact.  Another call button is also available when hovering your mouse over the contact in the list of contacts.

In-Call Controls

The in-call controls allow the user to Mute/Unmute the microphone, place the call on hold (the user will hear music on hold), add another party to the call, transfer/move the call, and hangup.