PCS Mobile Application Setup Checklist

System Requirements

Infrastructure: Asterisk 1.8

Browser: Chrome (Version 63.X or higher), Firefox (Version 57.X or higher) 

Bandwidth: 8 Mbps – required, 10 Mbps – recommended 

Hardware: A microphone and speaker (internal or external) is all that is required to connect to the PCS UC. Optionally, an external microphone or headset is recommended for better sound quality, and a basic webcam (internal or external) is required to show yourself in video meetings. A wired network connection is recommended for the best UC experience, but a strong wireless connection will work as well. 

Corenexa UC/Mobile does not allow shared logins for multiple people to log into the same account. This will cause conflicts with calling and messaging on the clients.

Set-Up in Account Manager

Two items are required per Customer User in Account Manager to use UC and Mobile. 

1. Standard Extension (Cloud Extensions do not support CoreNexa UC or Mobile)
2. User

TIP: If you are currently able to log into the PCS Premier Portal, then you have a User

Customer Users

To view a customer’s current user list:

1. Navigate to the customer’s account in CAM.
2. Click Settings in the main menu then click on Manage Users in the side menu.

3. This will by default open Users but if not click on the caret (v) beside Manage Users then click Users in the sub-menu that opens. 
4. For persons with an existing user click their User ID in the User List page and check that their User Profile is correctly configured for CoreNexa UC access by referencing the instruction below to Create a New User.  

PCS UC Features and Tips

Use CoreNexa UC in the exact same way as you would any other communications/collaboration program.

• Conduct calls with the CoreNexa UC softphone as you would your desk phone or mobile phone.
• Chat with other members of your organization.
• Host meetings inside and outside your company.
  • Host instant meetings.
  • Schedule meetings by using the “My Meeting URL” with a PIN and sharing it via email or calendar invite.
• Search and view your Enterprise contacts, as well as edit your profile.
• Listen to Voicemails (or read them if you have Voicemail Transcription enabled).
• View Call History.

PCS UC Mobile QR Code

To log into the Browser App, open your web browser (Google Chrome is strongly advised) and go to your Account Manager portal URL and enter your “User” login credentials.

Note: Partner level users and customer users access their Browser App from the same URL

Once logged into the CoreNexa UC Browser App you can download and configure the mobile app from here.

Click the User icon on the top left side of the page, then click Apps and click on Mobile Download.

• This option takes you to the mobile download instructions and login screen.
• The screen displays two QR codes: one for Download and another for Login.
• If you have an existing QR code scanner on your mobile device, scan the appropriate OS version (Android or iOS) for download.

Note: If you do not have a QR code scanner, you can download the app directly from the iOS App Store or Google Play Store. The app will be called CoreNexa, llc.

Logging into Mobile App

• Once the mobile app is successfully downloaded and installed, open the CoreNexa mobile application.
• You will be greeted by a login screen. Choose the QR Code login option
• Point your mobile camera on the Log into CoreNexa Mobile QR Code or manually enter your User credentials.

Note: If you do not have a QR Code scanner then you will need to enter manually your user credentials. 

The username and password for Mobile are the same as the credentials used for the PCS UC Client (Browser / Desktop).