Premium Call Recording

Call Recording is a service that allows a subscriber to record individual telephone conversations. The legal requirements regarding notification of recording a conversation vary from state to state. The subscriber is solely responsible for adhering to the laws in the relevant jurisdiction when using this feature.

Premium Call recording Configuration

1. Follow the steps above to navigate to the appropriate Customer.
2. Click Services in the main menu then click Premium Call Recording in the side menu.
3. In the Premium Call Recording Configuration page you can select the setting for each extension.

• Always On – Records all calls made to or from the extension, whether from or to the PSTN as well as Extension to Extension.
• On Demand – Can be triggered manually via the star code *9 both to turn on and turn off recording.
• Off (default) – Turns Premium Call Recording off for the extension.
• View Recordings – When checked, the customer will be able to see their own recordings when logged into the browser client.

4. Click Save.

Note: If reusing an extension, you must remove the extension from the disabled user and turn off call recording for that extension.

File Transfer Configuration

If a customer would like to retain recordings for longer than 90 days, they can enter their own SFTP server information to offload their call recordings.

1. Navigate to the appropriate Customer.
2. Click Services in the main menu then click the Premium Call Recording in the side menu.
3. Scroll to File Transfer Configuration section.
4. Next to Enable File Transfer (SFTP) click the slider, if it says No, change it to Yes.

5. Populate the SFTP server information to off load their call recordings.

6. You can click Test Connection to validate if the information has been entered correctly.
7. Click Save

Viewing/Listening to Recorded Calls

1. Login to CAM (CoreNexa Account Manager)
2. Go to the Services Tab at the top of the page
3. Click on File Access under the Premium Call Recording option on the left menu.

4. The user will have the ability to download the recordings from here. See below.