Ring Group

The list on the Groups screen displays the Group name, the Ring Extensions method (Simultaneously or Sequentially), and the number of extensions in the group.

From this screen you can view, edit, add, search for, or delete a Ring Group.

Tip: Don’t confuse Ring Groups with User Groups, which are a component of User Rights.

Searching for a Ring Group

Use the Search feature to locate a Group.

1. Click Services in the main menu then click Ring Groups in the side menu.
2. Enter all or part of the Group name in the Search box.
   If the results don’t automatically display, click the return/enter key.

To Clear the Search Results, Click x in the Search box.

Creating a New Ring Group

Before creating a ring group, you must first create Extensions.

Click here to watch a video on how to create Ring Groups or follow the steps below.

From any Customer Level screen:

1. Click Services in the main menu then click Ring Groups in the side menu.
2. Click the New Ring Group button.
3. Enter the appropriate General Information, using the table below as a guide:

Column	Description
Group Name	A short name to uniquely identify each group within the company’s portal; often the name of a department or functional area. A Group Name may notcontain non-alphanumeric characters.
Ring All Extensions	– Choose Simultaneous to ring all extensions in the group at the same time. – Choose Sequential to ring each extension for a set length of time (specified in the Seconds to Ring field) before the call moves on to the next extension. The extensions will ring in the order listed in the People to Ring box.
Secondsto Ring	– If Simultaneous has been chosen (in the previous field), enter the number of seconds to ring before the timeout option is executed. The timeout option is specified in the After-Ringing group forward call setting at the bottom of the screen. – If Sequential has been chosen (in the previous field), enter the number of seconds to ring before moving on to the next extension in the sequence. If all of the extensions have rung, the incoming call will then go to the timeout option.
Caller ID Settings	Choose from the following options: –  Original Caller ID – Displays the inbound caller’s original Caller ID name on the phone’s display. –  Custom Text Only – Displays only Custom Text on the phone’s LCD. –  Custom Text: Original Caller ID – Displays the phone’s Custom Text, followed by the caller’s original Caller ID. –  None – Displays nothing on the phone’s display.

4. In the What to Ring section, choose which Extensions to include in the ring group:

1. From the Available Extensions list on the left, select an extension then click the Add button and the selected extension will move to the People to Ring list on the right.
2. Click the Add All button to move all available extensions to the People to Ring list.
3. OPTIONAL: Up to 20 external phone numbers can be added to the group:
   Type the number in the Add a telephone number text box, then click the adjacent Add button.
4. There needs to be enough external free call paths available for each call to the hunt group. For example, if there are 10 external numbers in a ring group, there will need to be 10 free call paths for each hunt group call. If another call comes to the same ring group, there will need to be 10 additional free call paths.

5. To remove extensions from the group select an extension from the People to Ring list on the right, and then click the Remove button.

NOTE: Too many phones in a simultaneous ring group can create situations where the call could get answered before the last phone in the group starts ringing. What is “too many” is hard to say and depends on network speeds. For one network this number might be 15, for a different network it might be 40. The system will not limit how many can be configured in a ring group.

6. To reorder the extensions in the People to Ring list, select an extension, then click the Up or Down buttons on the right until that extension is in the desired place in the order. Repeat as needed for other extensions.
7. Specify the After-ringing Group forward call behavior. If no extension answers the call within the time defined in the Seconds to Ring field, the call is routed to the selection in this field.
8. Click Save.

Editing a Ring Group

From any Customer Level screen:

1. Click Services in the main menu then click Ring Groups in the side menu.

2. Click on the Edit icon to the left of that group’s name.
3. Edit the fields as necessary, referring to the steps above for Creating a New Ring Group.
4. Click Save.

Deleting a Ring Group

From any Customer Level screen:

1. Click Services in the main menu then click Ring Groups in the side menu.
2. You can then choose to:

1. Click on the Edit icon to the left of that group’s name then click the Delete button. Or,