Message Center

The Message Center screen displays your inbox.

Searching for Messages

By default, the most recent messages are displayed at the top of the inbox. To search for a message, enter any part of the sender’s name or any part of the Subject text into the Search box. Tip: If all messages are not visible, click x to clear the Search box.

Manage the Inbox

Icons (to the left of the Subject column) identify the type of message as follows:

• Messages – Envelope icon indicates a generic message that allows you to communicate with all users. These portal-related messages do not display in your email application.

• Notifications – Triangle icon indicates a notice about an upcoming configuration change or a maintenance window.

• Alerts – Stop Sign icon indicates important content such as System updates, changes, or notices.

• Announcements – Megaphone icon indicates messages from CoreDial that require immediate attention. These were originally displayed in a pop up window and you manually moved them to the inbox.

Action buttons in the left column can be selected for any message:

• Magnifying glass – click to view a message. The Message Detail screen opens to display the contents.
• Circle X – click to Delete.
• File Cabinet – click to Archive button below the message text.

Manage Announcements

Announcements require immediate attention and are displayed in a pop-up window on the screen.

• A pop-up window appears as soon as the Announcement is sent, and the user must respond using one of the options below.
• If there are multiple Announcements, additional pop-ups appear whenever the screen is refreshed. This continues until all Announcements are acted upon or Read All is selected.
• The total number of Announcements is displayed in the upper right corner.

Options

Read More	Opens the Message Center and displays the current Announcement. If there are multiple Announcements, a pop-up with the next Announcement will appear on whatever screen is opened text.
Read All	Opens the Message Center and displays a list of all Announcement (type) messages in the Inbox. All Announcements are moved to the Message Center inbox, and the pop-up window will no longer appear.
View Next	Sequentially displays each Announcement window. Each closed Announcement is moved to the Message Center inbox.
Dismiss	This option is only presented when the last Announcement window is displayed. It closes the pop-up window and moves the Announcement to the Message Center inbox.
Dismiss All	Closes the pop-up window and moves all Announcements to the Message Center inbox. This option is similar to Read All, but the Message Center screen isn’t displayed.

Manage Archived Messages

To view a list of messages that you have previously archived, click the Archived link in the menu panel on the left.

Action buttons in the left column can be selected for any message:

• Magnifying glass – click to view a message. The Message Detail screen opens to display the contents.
• Circle X – click to Delete

Manage Deleted Messages

Choose Deleted from the menu panel on the left to view a list of messages that you have previously deleted.

Action buttons in the left column can be selected for any message:

• Magnifying glass – click to view a message. The Message Detail screen opens to display the contents.
• Circle X – click to permanently Delete.
• File cabinet – click to Archive button below the message text.